Pockyt is reshaping the future of cross-border payments. We enable fast-growing companies in industries like gaming, remittances, and e-commerce to scale globally through seamless pay-in, pay-out, FX, and wallet infrastructure. From creator platforms in the U.S. to wallets in LATAM and Asia, we provide the rails that make global commerce work. Now we’re looking for a Customer Success Analyst to help us deliver world-class service and outcomes to our partners. About the Role We’re seeking a proactive, detail-oriented, and relationship-driven Customer Success Analyst to join our growing team. This role is the voice of our customers internally, ensuring that every account is successful, supported, and set up to scale. As a CSA at Pockyt, you’ll manage a portfolio of strategic accounts, working closely with clients across onboarding, launch, optimization, and ongoing growth. Responsibilities Serve as the primary point of contact for assigned clients, ensuring a seamless post-sale experience Lead client onboarding and implementation in partnership with compliance, product, and operations Monitor merchant performance (volume trends, issues, red flags) and provide proactive support Drive product adoption and uncover new use cases across our solutions: payouts, FX, wallets, and more Manage support escalations, SLAs, and troubleshooting with internal teams Provide feedback to product and engineering based on client needs and usage patterns Deliver QBRs and reporting to clients, reinforcing value and growth opportunities Qualifications 2–6 years in a client-facing role: customer success, account management, or partner success Required Skills Experience working with fintech, payments, SaaS, or high-growth tech companies Strong communicator who can build relationships across technical and business stakeholders Process-driven, organized, and able to manage multiple clients and priorities simultaneously Curious, customer-obsessed, and energized by helping clients succeed Preferred Skills Experience supporting global payouts, digital wallets, or FX products Familiarity with tools like HubSpot, Intercom, JIRA, or analytics dashboards Past experience managing enterprise accounts Pay range and compensation package Competitive salary and equity Why Join Pockyt? High-impact, high-growth environment with leadership visibility Global customer base and exciting, fast-moving accounts Opportunity to shape the Customer Success function from the ground up Flexible remote work culture + NYC HQ available Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development, Customer Service, and Sales Referrals increase your chances of interviewing at Pockyt by 2x Sign in to set job alerts for “Customer Success Analyst” roles. Customer Success Manager - LATAM (remote) Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Associate Customer Success Manager, Scaled Team (US & LATAM Accounts) Bogota, D.C., Capital District, Colombia 1 month ago Medellin, Antioquia, Colombia 2 months ago Associate Customer Success Manager - (Remote - Colombia/Mexico) Client Success Manager (Podcast Company) Client Success Manager (Podcast Company) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 2 weeks ago Customer Success Manager (SaaS Company - Remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Customer Success Manager (SaaS Company - Remote) Customer Success Manager (SaaS Company - Remote) Customer Success Manager (SaaS Company - Remote) Bogota, D.C., Capital District, Colombia 2 weeks ago Senior Customer Success Manager (Podcasts) Customer Success Specialist (Bilingual: Spanish/English) Customer Success Manager - Colombia (Renewals) Principal Customer Success Manager, Strategic Accounts Senior Customer Success Manager (Podcasts) Bogota, D.C., Capital District, Colombia $800.00-$1,300.00 1 week ago Customer Success Representative - Remote Work | REF#169180 Customer Success Representative - Remote Work | REF#169188 Customer Success Manager, Trilingual (Portuguese, English & Spanish) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr