Job Role Collections Specialist About the Position: We are seeking a skilled Collections Specialist to assist in managing customer accounts, recovering outstanding debts, and maintaining strong customer relationships. The successful candidate will be responsible for executing dunning procedures, reviewing exclusion proposals, sending dunning letters, and initiating service suspensions or terminations based on customer payment behavior. They will also respond to customer inquiries by providing invoice copies, contracts, and other documentation using internal systems such as SAP and Salesforce. The specialist will communicate with customers via phone and email to obtain remittance details, resolve payment discrepancies, and drive timely collections to reduce aging and improve cash flow. Investigate unapplied payments and recommend appropriate adjustments or refunds. Collaborate with sales, billing, and other internal teams to resolve issues that delay customer payments. Provide backup support to team members and contribute to collection efforts as needed to meet KPI and SLA targets. Analyze and report on monthly deviations in key performance indicators to support continuous improvement. Requirements: - 1 year of experience in a B2B collections or customer service environment. - Experience in finance, accounting, or similar business functions. - Exposure to international business operations. - Self-motivated and able to work independently. - Strong analytical skills with keen attention to detail. - Effective communication and negotiation skills, especially over the phone. - Well-organized with solid problem-solving abilities. - Proficient in Microsoft Outlook, Excel, and Word. - Experience with SAP or other ERP systems. - Proficient in English, with fluency at a C2 level or equivalent.