(Networking & Cybersecurity) Technical Support Consultant (LATAM) Be among the first 25 applicants Passionate about the world of tech? What if you had a chance to be part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Technical Support Consultant and thrive in a multicultural, multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. What you will do: 1. Provide exceptional technical support via calls, chats, and emails 2. Resolve support inquiries of various difficulties 3. Gather data to ensure the required technical info is collected to resolve complex tickets 4. Ensure customer satisfaction with every interaction 5. Maintain knowledge of our client's products and services 6. Work securely with customers' sensitive information 7. Communicate with developers and other IT departments to troubleshoot technical issues What you need to succeed: - Excellent English communication skills (at least C1 level) - Prior experience in tech support, desktop support, or similar roles - Strong troubleshooting and problem-solving skills - Basic knowledge of networking (VPN, firewalls, cloud services) - Basic understanding of cybersecurity and experience with ISPs - Customer-oriented attitude - Good interpersonal skills Preferred qualifications: - Experience with Zendesk or similar CRM systems - Experience collaborating with engineers - Degree in computer science or IT - Certifications in Microsoft, Linux, or Cisco - Experience with remote desktop applications and help desk software Benefits and Perks: - Flexible schedule - Remote work opportunity - International environment - Compensation in USD - Bonuses for referrals - Paid training and probation period - Work-life balance - Supportive management focused on your growth About us: SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services globally. Working with clients in over 30 countries and speaking 60+ languages, we've been industry leaders since 2010 with 8 global hubs. We value diversity and encourage applications from all backgrounds. Send your CV in English highlighting your skills! Visit: www.supportyourapp.com Disclaimer: We are an unbiased multinational company committed to equal opportunity regardless of race, sex, religion, age, or other protected characteristics. #J-18808-Ljbffr