**Applications Engineer** This is an opportunity to support a fast-moving SaaS company in the insurance industry. This is an opportunity, through Pan American Solutions, a great place to get started in your support of US-based IT companies. We are a close team of professionals spread all over Colombia and delivering support on various projects throughout the United States. We offer the opportunity to join our team as a full-time employee with benefits or as an independent contractor. What You'll Be Doing: - Working in production support and associated tasks like monitoring of the individual queues, ticket updates as per SLA, working with stakeholders to take the tickets forward and provide effective resolution - Maintaining and providing production support for the existing systems as needed - Engaging with various stakeholders to provide updates for tickets - Guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams - Building and maintaining a document repository with global partners - Ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary - Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team - Provide on-call production support What We're Looking For: - Experience debugging Oracle PL/SQL and writing advanced-level queries, specifically in Oracle PL/SQL - Knowledge in Kotlin or Java is a plus - Work in a fast-paced environment coordinating with internal customers to help support and enhance business systems - Contributes to process improvements - Demonstrated ability to work in a team environment including the ability to work collaboratively with business users - Ability to solve complex problems; takes a new perspective using existing solutions - Works independently; receives mínimal guidance - Typically resolves complex problems or problems where precedent may not exist - Works independently Here's a quick overview of the role: - **Remote, based in Colombia**: - Full-time - 3+ years English-Speaking Customer Service Experience, minimum **English level B2/C1 spoken and written.** **Job Types**: Full-time, Contract