**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Role & Responsibility - Troubleshoot and diagnose issues related to MSD 365 functionalities. - Escalate complex issues to higher-level support or technical teams. - Monitor system performance and ensure optimal operation. - Document supports interactions and solutions in the knowledge base. - Assist in user training and onboarding for MSD 365. - Maintain a high level of customer satisfaction through effective communication and problem-solving. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. **Qualifications** Basic Qualifications** - 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience **Preferred Qualifications** - 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) - Bachelor's degree in IT or a related field with 5 years of experience. - Exceptional communication and interpersonal skills. - Strong problem-solving capabilities and meticulous attention to detail. - Identify automation opportunities to reduce manual efforts. - The ability to work both independently and collaboratively within a team. - Experience with ServiceNow is an additional advantage. **Additional Information** Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.