Job summary This position responds to internal and external customers and other UPS groups concerning processes and programs. He/She is responsible for documenting processes and procedures, developing process maps, improving existing processes, creating reference information, and providing operational support to ensure efficient use of resources. Responsibilities - Designs, tests, and implements processes and system improvements; develops action and project plans to drive proper resource allocation and ensure positive return-on-investment - Leads or supports enterprise projects; follows the established process methodology to manage process efficiencies, project timelines and deliverables; balances multiple projects and deployment schedules to meet stakeholder goals and expectations - Reviews and evaluates processes and systems to determine cost efficiencies and ensure regulatory compliance - Participates in conference calls to investigate and determine resolutions of issues Qualifications - Demonstrates a detailed understanding of business requirements or critical elements of a complex problem; develops creative, feasible, and integrated solutions that address the problem - Identifies business areas and stakeholders impacted by customer issues; identifies root causes and engages appropriate resources to resolve customer issues and avoid recurrence - Uses techniques to solicit and gather information or details - Selects techniques and strategies that result in accurate information and are appropriate for the audience Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora