Bilingual Customer Service Representatives (B2 English Level) Interview in English - Location : Bogotá, Colombia - Full-time - 3,200,000 COP (Gross Monthly Salary) - On-site - Permanent Contract About the Role : We are looking for detail-oriented and passionate bilingual representatives to join our customer service team specializing in payments and transactions. In this role, you will handle voice interactions, assisting users of a popular U.S.-based financial app similar to Nequi. Customers will contact you to resolve inquiries about the app, transaction issues, and general support questions. Responsibilities : - Provide customer support in English via phone calls, addressing inquiries and concerns regarding the payment application. - Guide users in resolving technical and financial issues related to the app. - Maintain a professional and friendly approach in all interactions. - Manage calls efficiently while ensuring high-quality service. Document and follow procedures to resolve issues effectively. Requirements : - B2 English level : Ability to communicate clearly and effectively in English. - Residency in Bogotá. - 18 years or older. - High school graduate. - Basic computer skills (operating systems, internet) and multitasking abilities. - Excellent customer service skills and a positive attitude. - For foreign applicants : Valid PPT and passport required. - Work modality : On-site at our offices in Urban 165. What We Offer : Competitive Salary : - Full-time (46 hours per week) : $3,200,000 COP per month . - Two consecutive days off during the week, ensuring work-life balance. - Permanent contract with full legal benefits, guaranteeing job stability. Paid Training : - We provide comprehensive training to ensure you feel prepared and confident from day one. Additional Benefits for On-Site Work : - Enjoy perks in a professional and dynamic work environment. Qualifications : - Education : High school diploma. - Languages : Intermediate English (B2). - Experience : No prior experience required. Apply now and take the next step in your career! Información adicional : Tipo de contrato : A tiempo completo