SR. SPECIALIST, SERVICE SUPPORT, LATAM - MH490

Johnson & Johnson


**Job Function**: Procurement **Job Sub Function**: Procurement Business Engagement Leads **Job Category**: Professional **All Job Posting Locations**: Bogotá Distrito Capital, Colombia **YE Support** - Plans for YE cutoff dates along with peers in other regions, works with IT, leads training for business partners, GS and BU procurement teams, leads operational metrics calls. - Aligns Procurement cut offs with Finance leads and other functions to drive a holistic view of YE impact to our business users. - Owns YE playbook. **Business Engagement** - Establish regular business reviews on GSP performance, create business presentations on key metrics, strategic projects, facilitate discussions. - End User Communications - Quarterly bulletins for end users. - Consolidation of business requests on GS performance/metrics. - Consolidate all the regional key achievements for the GSP weekly updates to key business stakeholders. - Leads the coordination on the resolution of major issues/escalations spanning across teams/functions. - Leads/coordinates agenda and relationship with the external companies to gain benchmarking and best practices in procurement. **Metrics Review** - Tracking Regional Performance metrics and setting up regular review discussion **Project Governace** - Identifying CI project pipeline, reviewing CI projects and helping them succeed. Providing summary progress updates - Pulls together fully year list of initiatives (top down + bottom up) and works on strategy deployment with regional GSP Service Delivery leadership and teams. **Internal meetings (town halls, visits, etc.)** - coordinating and preparing the agenda and presentations for different kind of internal meetings - Leads/coordinates the strategic planning within the regional function driving the agenda, engagement and execution **Required Qualifications** - Required Minimum Education**: Associate’s/Bachelor’s Degree - 2-5 years of related experience** **Preferred Knowledge, Skills and Abilities**: - (Include any preferred computer skills, certifications, licenses, languages, etc. or abilities that are assets to performing in the role.) - Global Services/Shared Services experience - Understanding of Procurement and procurement processes - Experience with continuous improvement and quality, such as Six Sigma or Lean Methodology - Excellent communication (oral and written) skills - Languages skills: English (oral and written)

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