Job Function: Software & Cloud Services The role: We are thrilled to announce an opportunity to join our team as: **On-site Help Desk Analys** **SoftwareOne** **Scope: Full-time | Office: Bogotá| On site** How a day to day would look like in this role: - Provide a quality service that provides users with timely and effective solutions to their requests. - Run and resolve incidents and requests from the different areas of the operation. - Timely bring up sophisticated situations, according to defined channels What we need to see from you: **Profile**:Technician/Technologist in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With approximately one (1) year of experience and knowledge performing as an on-site support analyst and help desk: **Required skills**: - Management tools - Equipment support and incident management. **BENEFITS**: - An open culture with lived values for an appreciative and encouraging work environment. - Opportunity to develop your potential in a personalized way and according to your objectives within the role. - Health policy for you and preferential rate for your family. - 100% disability payment. - Economic incentive program for employee referrals for active positions. - Employee Funds - Spaces for leisure, celebrations and recreation for your physical and mental health. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. - _________________________________________ **Disclaimer**: Why SoftwareOne?: Accommodations: At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.