Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission. The Financial Services Industry in Latin America has experts, elite engineers, and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment - and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey. Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! **Responsibilities**: This is a customer facing role and your industry expertise will be essential as you assume responsibility for driving an organization of consulting delivery professionals, modelling and shaping an organizational culture that obsesses about customer relationships and outcomes. Some of your key accountabilities will include: **Planning and Engagement** - Creates a customer centric culture that drives digital transformation and ensures customer satisfaction across Financial Service by maintaining stakeholder relationships, reviewing and acting on voice of customer feedback (e.g., surveys, listening systems) sharing learnings across practices, and alleviating customer blockers as a point of escalation, and sponsoring systemic improvements to customer experience across workstreams. - Guides customer/partners through relevant change initiatives and leverages core change management methods and techniques. **Sales Execution** - Develops and executes a large, complex (e.g., global account, cross-territory impact) practice plan to achieve consumption metrics and revenue targets (e.g., delivered, billed, consumed) by collaborating with internal partners (e.g., One Commercial Partner, Account/Domain, Enterprise Operating Unit, Customer Success Unit, Global Pursuit Organization teams), and driving culture. - Serves as a proven thought leader on the direction of the consulting-offerings portfolio for a large, complex practice, leveraging insights from reports (e.g., efficiency, operations), internal team members, and across organizational boundaries. - Promotes Microsoft strategy with regional perspective by articulating Microsoft's strategy, goals, and mission to internal and external audiences and aligning practice strategy with the customer and other internal organization objectives (e.g., Consulting Sales, Account/Domain, Go-To-Market). - Collaborates on highly strategic (e.g., high profile) captures by ensuring a strategic capture plan, engaging the resources needed for pre-sales, and supporting the global pursuit team in winning large contract deals. - Acts as an innovative agent of change by working within leadership communities to define and sponsor organizational change, driving consistent messaging and support to land organizational change initiatives within and across practices, and providing feedback on organization information/initiatives. **Partner Management and Collaboration** - Collaborates with partners to plan and execute on opportunities with resources and partners by driving pipeline for build-with, identifying future requirements for partners, etc. - Orchestrates a large cross-functional team to drive high-impact business growth, profitability, utilization, maturity, quality, etc., through delivery by developing a rhythm of business, fostering a culture of manager excellence, promoting teamwork and collaboration, recognizing and aligning team strengths to capability needs, and leveraging diverse perspectives to understand customers. - Ensures delivery excellence and maximizes efficiency of resources for a large practice by managing complex scopes and budgets, balancing funding and resources across workstreams, communicating resource needs (e.g., hiring, resource planning, capacity) with the business, collaborating to meet those needs, and leveraging in-depth resource management experience and expertise. - Creates a problem-solving climate across teams that resolves complex or high-impact delivery issues across lifecycle of deal (e.g., lead to order, order to cash, resourcing, pricing, invoicing, proof of execution) through cross-cultural collaboration and partnerships (e.g., Domain/Account, Selling partners) to ensure sustained delivery quality. Interfaces at high levels in organization (e.g., executives) to resolve critical issues (e.g., subsidiary, worldwide issues). **Technical Expertise** - Advises