Job summary Work from anywhere in Colombia with a schedule that supports work-life balance. Contribute directly to the success of leading U.S. law firms. Responsibilities - Client Intake and Assessment: - Answer new intake calls and follow up on pending leads promptly and professionally. - Conduct intake interviews in Spanish and English, documenting all relevant case details accurately. - Evaluate and qualify potential personal injury cases based on the firm's criteria. - Documentation and Case Setup: - Enter client data and case information into the case management system with precision. - Prepare and send sign-up documents to prospective clients, ensuring timely completion. - Maintain accurate and up-to-date client records in the system. - Communication and Support: - Serve as the first point of contact for prospective clients, providing a welcoming and professional introduction to the firm. - Answer client questions about the personal injury process and retainer agreements. - Facilitate bilingual communication between clients and the legal team as needed. - Process Improvement: - Analyze intake metrics and provide insights to improve client intake processes. - Ensure all workflows adhere to ethical and confidentiality standards. Qualifications - Prior experience working with U.S. law firms is highly preferred. - Familiarity with personal injury law is a strong advantage. - Bilingual fluency in Spanish and English (C1 certification or equivalent professional experience). - Excellent verbal and written communication skills in both languages. - Proficient in digital technology, including case management systems and Microsoft Office. - Exceptional attention to detail and accuracy in data handling. - Self-motivated, able to work independently, and manage a flexible schedule. Benefits - Receive performance-related bonuses celebrating significant milestones. - Commitment to a sustainable work-life balance. - Work alongside passionate professionals dedicated to exceeding client expectations. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora