Job Description The Customer Success RV Manager for the Andean Cluster will lead a team of Associate Managers, Executives, and Analysts across Colombia, Venezuela, Perú, and Ecuador. The role involves guiding, coaching, and holding the team accountable to deliver analyses and insights using NIQ tools, platforms, and services, aligned with NIQ standards and service models. The goal is to ensure clients receive insights on industries, markets, and consumers to make informed business decisions. The Manager will also drive NIQ's Retail mission through thought leadership in forums and events, coach the team to develop top-tier materials and analyses, and ensure the achievement of KPIs for all retailers in the cluster. Key Responsibilities Lead a team of Managers, Executives, and Analysts for the entire Andean Cluster (Colombia, Venezuela, Peru, and Ecuador). Guide, coach, and develop team members; provide timely feedback and recognition to maintain high performance and professional standards. Promote the Retail team’s mission via thought leadership in forums and events. Partner proactively with senior retail stakeholders to position NIQ as their preferred partner. Monitor and manage key Retail CS KPIs such as NPS, QBOs, lead generation, platform adoption, knowledge expansion, and engagement scores. Manage client expectations regarding project scope, prioritization, and deadlines, aligning with JBP priorities. Ensure the team delivers high-quality analyses and impactful insights to enhance customer satisfaction. Collaborate with AD counterparts to identify and generate new business opportunities, supporting incremental sales. Address potential roadblocks and coordinate with senior stakeholders to resolve them. Qualifications 7+ years of experience in the business sector. 5+ years of experience leading teams. Intermediate to advanced English proficiency. Strong presentation and communication skills. Good project management skills, with ability to deliver on time and adapt as needed. Proven team management and leadership experience. Customer management and consulting skills. Ability to work under pressure and meet deadlines. Negotiation and trading skills. Experience working with cross-functional teams to achieve results. Additional Information Flexible working environment Volunteer time off Access to LinkedIn Learning Employee Assistance Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, providing comprehensive insights into consumer behavior and growth opportunities. In 2023, NIQ merged with GfK, expanding its global reach. With advanced analytics and state-of-the-art platforms, NIQ offers a complete retail and consumer insight view. As part of Advent International, NIQ operates in over 100 markets, covering more than 90% of the global population. For more information, visit NIQ.com Follow us on: LinkedIn , Instagram , Twitter , Facebook Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of our clients and communities. We aim to embed inclusion and diversity in all aspects of our work and encourage candidates sharing this mission to apply. We are an Equal Opportunity Employer, making decisions without regard to race, gender, religion, or other protected classes. Learn more at: Diversity & Inclusion #J-18808-Ljbffr