**PLEASE MAKE SURE TO SUBMIT YOUR APPLICATION/RESUME IN ENGLISH.** **Responsibilities** - Reduce Time To Value: Unblock customer issues and help customers move to production quickly. - Expand Utilization & Feature Adoption: Identify additional opportunities for customers to gain value from ProcessMaker, including incorporation of new features and functionality. - Increase internal Expertise: Share best practices and lessons learned from client interactions. Coach other customer facing staff.Amplify Voice Of The Customer: Communicate customer needs and feedback, backed by data, to colleagues in product and business development roles. **Qualifications** - Bachelors Degree - 10+ years total work experience in change management, technology implementation, process design and/or project management roles - 5+ years working with Fortune 1000 customers in a customer success, professional services or consulting role - Prior experience working with B2B SaaS solutions in a customer facing role - Successful track record of owning a financial target and book of business - Comfortable working cross functionally and coordinating solutions with individuals outside of your reporting team - Experience building strategic relationships within a customer environment and uncovering opportunities for expansion - Highly proficient computer skills including CRM, ticketing systems, Microsoft and Google product suites