Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to provide top-notch support services to our clients. As part of our global software and cloud technology solutions provider, you will be responsible for providing excellent technical assistance and resolving complex issues. - Providing technical guidance and assistance to users - Performing accurate diagnostics of user-reported issues - Logging and classification of incidents and requests - Escalation of complex incidents - Monitoring and closing incidents and requests Requirements To succeed in this role, you will need: - Technical or technological training in systems or related fields - Experience and knowledge working as a help desk analyst for over one year - Proven experience in IT support or a similar technical support role - Strong problem-solving and communication skills - Familiarity with ticketing systems and ITIL processes is a plus - Ability to work independently and as part of a team - Customer-focused mindset Benefits This role offers the opportunity to work in a fast-paced environment and make a real impact on our customers' experiences. You will have the chance to develop your skills and knowledge in a dynamic and supportive team.