Join to apply for the Associate Social Media Listener role at ServiceTitan . The Associate Social Media Listener will serve as a key player in monitoring customer activity on our social media channels, engaging with current and prospective customers, reviewing customer sentiment and logging it with meticulous detail, working with teams across the company to problem-solve and respond to issues in a timely manner, and supporting a comprehensive customer experience. Our Social Media team is seeking someone who has a strong passion for serving and understanding customers; who truly understands how customer success is tied to our brand success; and who can help us continue to build a robust customer experience through social media while having some fun along the way. What you'll do: Assist and respond to customers with a wide variety of product and service needs via Facebook Groups and other social media channels. Capture and track data on customer sentiment and reviews for reporting and escalations. Proactively collaborate with key stakeholders across the organization to address customer issues promptly and escalate as needed. Communicate and provide resources for customers through comments on paid ads across our social media channels. Diligently track customer questions, issues, and recommendations, and communicate them to the appropriate teams. Build brand personality and customer trust through regular two-way communications with our community. Continuously improve internal processes by identifying opportunities for enhancement to ensure a first-class customer experience. Maintain a high level of knowledge about ServiceTitan’s products, services, and the field services industry. Use community guidelines as needed to ensure a positive and safe environment in our social spaces. What you'll bring: Ideally, 2+ years experience in customer service or support, and in social media or marketing. Ideally, 1+ year of experience with Facebook/Facebook Groups and Google Suite. Ideally, 1+ year of experience with Salesforce. Strong prioritization and multitasking abilities. Ability to build networks and develop genuine relationships. Empathy and exceptional listening skills. Strong communication skills. Flexibility to handle multiple roles; no job too small or large. Passion for working in a fast-paced, entrepreneurial environment. Analytical mindset to synthesize social data and drive change. Reliable high-speed internet access. Native-level English communication skills, both oral and written. Be Human With Us: We believe that being human is about experiences, connections, and perspectives. If you have the skills but hesitate to apply due to your background, we encourage you to apply anyway. We need diverse, talented individuals to challenge norms and innovate. Join us and be human. What We Offer: Flexible work hours, recognition, and support for autonomous work, with ample learning and development opportunities. Comprehensive health benefits, including medical, dental, vision, FSA/HSA, 401k match, and telehealth services. Support for all stages of life, including parental leave, fertility services, surrogacy, adoption reimbursement, and more. At ServiceTitan, we celebrate individuality and encourage applicants from underrepresented groups. We do not discriminate based on race, gender, age, disability, or other protected characteristics. Position Details: Seniority level: Associate Employment type: Full-time Job function: Marketing and Sales Industry: Software Development #J-18808-Ljbffr