Job Description Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Main responsabilities: - Possesses a developed commercial ability to handle complex customer system issues from start to finish - Understands and troubleshoots system level issues as it relates to our Connected Enterprise Develops relationships with key Business Unit engineering disciplines - Handles escalations that involve interfacing with other products, or group of other products outside of their core area. - Interprets information gathered by tools and act upon it. - Performs project management function for customer issues by setting expectations for follow up, maintaining Service Ticket notes and by executing the KCS process - Engineer will provide Remote Support for all portfolio of Rockwell Automation with main focus in Advanced Software and Information Solutions. Minimum Qualifications (technical/education requirements): Bachelor’s Degree in Electronic or related Engineering discipline: Labor Experience at least 5 to 6 Year. Electronic / Electrical: Expertices in areas as: Automation, Process Control, Instrumentation or Network (With Cisco CCNA Cerfication) Continuous development of knowledge. Effective communication and presentation skills, Proactivity, Customer Services Awareness, High availability for teamwork. Desired Qualifications: Knowledge around Rockwell Automation Products. Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment. Demonstrated ability to meet goals and objectives Effective technical documentation skills Proven interpersonal and leadership skills Strong prioritization skills, sensitivity of deadline. English Skills Domain 80% - Capability to establish advanced technical talks