Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of over 39,000 practical problem solvers and creative thinkers in over 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. Visit us at UST.COM Position : Business Analyst Role Overview We seek an experienced Business Analyst who can meet with clients to understand and document the clients’ business needs in the form of formal requirements and/or use cases; while ensuring the solution supports all affected business units working within the existing product functionality when at all possible. Key Responsibilities : Develop test scenarios and test cases as well as assist with review of client data to determine the validity of the data, which includes negotiating possible solutions to problems, offering suggestions to the client, and recommending needed changes to the system. Act as subject matter expert. Create and monitor specifications and requirements for internal/external project members. Interact with Product Management to document and submit client requested enhancements following formal procedures. Act as Tier 2 escalation for client questions/incidents as assigned, following all processes for documenting issues, communicating with clients, and time reporting. Provide subject matter expertise for Aura Online user manual documentation and for creating well-structured client specific documentation following AURA Technologies’ standards. Participate in multiple projects simultaneously, appropriately balancing priorities and deliverables. Develop and complete special projects as assigned. Maintain regular and predictable attendance. Perform other duties as assigned. Required Qualifications : 3 + years IT-related experience, such as Business Analysis, Quality Assurance, etc. SQL knowledge - Query skills. Basic Word, intermediate Excel Excellent oral and written communication skills demonstrating ability to share and impart knowledge Intermediate level of investigative, analytical and problem-solving skills Ability to work well within a team environment and participate in department/team projects Ability to balance detail with departmental goals/objectives Ability to develop requirement documents and user stories Ability to read, review and understand XML output Intermediate data analysis skill Conditions: Location: Colombia. 100 % remote Time Zone: CST How to Apply If you're interested in learning more or applying, feel free to submit your application, and we'll reach out to provide all the details. UST is waiting for you! Seniority level Mid-Senior level Employment type Full-time Job function Industries: Technology, Information and Media #J-18808-Ljbffr