Job summary We're seeking a fluent Spanish and English speaker to join our team as a Case Intake Coordinator, supporting clients involved in legal lien matters. This is a remote role ideal for a detail-oriented communicator who thrives on responsiveness, organization, and client care. No legal background is required, though prior experience in legal, medical, or customer-facing roles is a plus. Qualifications - Bilingual fluency in Spanish and English (both verbal and written) – essential - Strong communication and interpersonal skills, especially over the phone and email - Experience in administrative support, client services, or intake coordination preferred - Comfortable using digital tools and managing workflows in custom or cloud-based software - Highly reliable, organized, and detail-oriented Responsibilities - Respond promptly and professionally to inbound calls and emails from clients regarding legal lien cases - Guide clients through the intake process, ensuring accuracy and completeness of information collected - Utilize our custom case management software to track client details, update case statuses, and log communications - Monitor and manage assigned queues to ensure fast and efficient response times - Flag urgent issues to the appropriate team members and escalate when necessary - Conduct daily check-ins with supervisors to report progress and surface concerns - Maintain confidentiality and demonstrate empathy and professionalism in all client interactions Benefits - Remote position (LATAM only) - Full-time role, Monday to Friday 8am to 5 pm PST - Must be available for daily check-ins and ongoing performance feedback Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora