Job Description This is a remote position. Schedule: Shift-based: 7 AM- 2:30 PM or 2:30 PM-10 PM UK time Monday to Friday (30 minute unpaid lunch break) Client Timezone: UK (GMT/BST) Scope : Shift-based schedule Year-round coverage including weekends and holidays Handle high-volume call periods during peak travel times Work as part of a team with multiple agents to ensure no calls are missed Integration with existing driver coordination system via WhatsApp groups Focus specifically on arrival directions and return processing calls Responsibilities : Answer incoming calls from international travelers arriving at the airport Provide clear directions to customers on how to reach the car rental pickup location Guide customers to follow signs to short-stay parking and direct them to the appropriate bus pickup point Collect customer information including telephone numbers, number of travelers, and luggage count Post customer details and pickup requests into WhatsApp group for driver coordination Handle car return notifications and process return-related inquiries Follow provided scripts to ensure consistent and accurate information delivery Manage call flow during peak periods when multiple customers call simultaneously Requirements : Strong English communication skills for interacting with international customers Ability to work UK hours (7 AM to 10 PM coverage needed) Experience with customer service and phone-based support Familiarity with WhatsApp and basic communication tools Ability to follow scripts while maintaining a friendly, helpful demeanor Capability to handle multiple calls and manage information accurately Flexibility to work weekends and holidays as part of 7-day coverage Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_25749_JOB Requirements Strong English communication skills for interacting with international customers Ability to work UK hours (7 AM to 10 PM coverage needed) Experience with customer service and phone-based support Familiarity with WhatsApp and basic communication tools Ability to follow scripts while maintaining a friendly, helpful demeanor Capability to handle multiple calls and manage information accurately Flexibility to work weekends and holidays as part of 7-day coverage