At Canonical, we are at the forefront of the global move to open source. Our pioneering tech firm is changing the world on a daily basis. About the Role We are seeking an exceptional individual to join our Customer Success team as a Graduate Customer Success Manager. This role will be based remotely worldwide and is a first step in the CSM organisation. The successful candidate will have a strong focus on supporting customers by finding solutions to ticket requests. They will also be responsible for enriching documentation about problem solving, Q&A;, and onboarding materials. - Main Responsibilities: - A strong focus on supporting customers by finding solutions to ticket requests. - Enrich documentation about problem solving, Q&A;, and onboarding materials. - Drive campaigns targeting multiple customers through digital touch-points and activities. - Identify high potential as well as high risk customers from newly onboarded users or customers - Onboard new customers and introduce them to our products and support processes. - Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. - Engage with your portfolio of customers to ensure risk identification - Collect feedback from customers and format them for review by the product team Key Skills and Qualifications - Customer-facing experience - An empathetic individual with a natural drive to help others - Passion for technology, infrastructure, and open source platforms - Excellent presentation skills - Strong organisational skills, ability to structure and constantly update documentation - A team player capable of interacting with all departments internally What We Offer - Distributed work environment with twice-yearly team sprints in person - Personal learning and development budget of USD 2,000 per year - Annual compensation review - Recognition rewards - Annual holiday leave - Maternity and paternity leave - Employee Assistance Programme - Opportunity to travel to new locations to meet colleagues from your team and others This is a fantastic opportunity to join a pioneering tech firm and contribute to the success of our customers. If you are passionate about technology and customer success, please apply today.