Omnichannel Excellence Manager page is loaded Omnichannel Excellence Manager Apply remote type Hybrid locations Medellin , Colombia Santiago , Chile Santa Fe (Ciudad de México) , Mexico time type Full time posted on Posted 5 Days Ago job requisition id Essity255352 Omnichannel Excellence Manager Latam About the Role The Omnichannel Transformation Manager LATAM plays a critical role in shaping and leading the omnichannel strategy across the Latam region, with a strong focus on driving business transformation, optimizing the customer journey, and accelerating the adoption of digital capabilities across all customer-facing channels. This role leads to the development, implementation, and continuous improvement of scalable omnichannel initiatives, working closely with regional leadership, marketing teams, sales teams, and global counterparts to deliver an integrated and customer-centric experience. The role also includes the leadership and development of a team of specialists and cross-functional project squads. What You Will Do Define and lead the regional omnichannel strategy , aligning with global priorities and frameworks, and adapting them to Latam business needs to drive commercial impact and operational efficiency. Lead the Tork Experience Center for LATAM as a regional platform that integrates Lead Management, customer care, digital engagement, virtual sales and experience initiatives, positioning it as a unifying element of the omnichannel customer attention. Drive cross-country and cross-functional collaboration (sales, marketing, customer service, and digital) to ensure consistent value delivery and impact. - Drive business transformation towards omnichannel within the Latam Region with direct / indirect models and low & tech touch experience. - Work alongside the Omnichannel Excellence Direct / Indirect Models to understand our customers’ holistic omnichannel journey(s). - Determine how best to optimize our customers’ experience with the Brand/Product throughout owned experience / journey(s) and drive the continous learning and best practices unification across the region. - Set and implement omnichannel best practice (on direct/indirect models) by partnering with central functions and the local sales and marketing organizations. - Partner with the Commercial Excellence training team to drive upskilling and training needs to omnichannel Virtual Sales. Who You Are - Master’s Degree highly preferred. - +7 years of eCommerce or digital experience required; B2B experience preferred. - Experience working in a Global/Transatlantic set up highly preferred. - English level C1. - You are a strategic thinker and digital enthusiast, passionate about transforming how we connect with customers across channels. You thrive in cross-functional environments, balancing innovation with structure. You combine analytical skills with creativity, and you're not afraid to challenge the status quo to drive results. What We Can Offer You Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us Location Medellín, Colombia or México (Santa Fé) Application End Date: 11 Aug 2025 Job Requisition ID: Essity255352 About Us Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity! #J-18808-Ljbffr