Job summary Analyze data related to product usage to bring new insights to the client in order to improve their operational goals. Deliver training to clients on our functionalities and explain how to configure our software. Create documentation, presentations, user manual and other resources to help clients use the product effectively. Qualifications - You took classes related to operations/logistics at university - Management of data analysis tools: Excel (Intermediate); G Suite is a plus. Responsibilities - Resolve doubts on product usage/configuration/etc - Carry out weekly follow up calls with our clients - Escalate product or customer issues that need to be addressed by customer success managers - Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines set during the meetings - Guide the client in incident escalations with the support team. Skills - Excellent communication and organizational skills - Be a results-driven person - Native Spanish and Intermediate English (B1/B2) - Ability to perform well under high-pressure environments. - Knowledge of last mile operation or logistics. Benefits - Hybrid Work: Work together as a team. - Flexible hours: We trust your work and skills. - Additional days off to vacations. - Half day off on your birthday. - Access to Educational Budget. - Workstation Paid BYOD or company-provided machine. Different options to satisfy your palate. - Health insurance: Get the attention and care that you deserve. Available in some countries. Descripción del trabajo Lorem ipsum dolor sit amet , consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare. Donec lacinia nisi nec odio ultricies imperdiet. Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula. Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. Obtén acceso completo Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. Inscríbete ahora