Sitel Corp is a global leader in the customer experience (CX) industry with 170,000 associates across the globe. We design innovative CX solutions, technology, and expertise to support operational needs for our clients and deliver seamless experiences to customers. We are looking for a DevOps Engineer to play a critical role in designing, deploying, and maintaining our cloud infrastructure and CI/CD pipelines, ensuring system scalability, security, high availability, and performance. The position will be based in one of our offices in Colombia or can be done remotely with occasional visits to the office. The DevOps team works transversally to support and build hosting infrastructure for the AI and Product teams. Main Responsibilities - Design, develop and automate processes to deliver client infrastructure on our cloud platform hosted on AWS. - Manage platforms through automation, tooling, tuning and new solutions. - Follow up on incidents to provide enhancements and corrective measures to maintain / improve Service Levels. - Provide support and collaborate with the AI and Product teams. - Create and update documentation related to the items above. Main Technologies Used Linux Systems (Debian), AWS Cloud Services (Lambda, ECS, EC2, EKS and S3), Kubernetes, Web Services, Terraform, Ansible, Docker, Git.