Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Contact Point 360 Talent Acquisition & HR Expert | Elevating Human Capital with Effective Strategies As our Director of Operations, you’ll lead the charge in making sure our daily operations run smoothly, exceed client SLAs, and keep our teams motivated and aligned. You’ll be the bridge between internal performance and external client satisfaction — and a key player in shaping our culture and success. - Ensure daily operations surpass both internal expectations and external SLAs - Directly lead Team Leaders and LOPs, overseeing KPIs, service delivery, and client satisfaction - Monitor production, service levels, and quality to proactively make adjustments - Act as the main contact for clients, and collaborate with QA, IT, Finance, TA, HR and support areas - Coach and develop your direct reports, fostering high performance - Own client lifecycle resolution from end to end - Create and maintain detailed operational reports and data-driven insights - Drive results through KPI analysis and proactive action - Ensure profitability through smart resource management - Foster strong client relationships and visibility What We’re Looking For - Proven experience in BPO operations or similar leadership roles (+4 years) - Exceptional communication, organization, and people management skills - KPI- and results-driven mindset - Experience handling tenured teams and large-scale programs - Strong analytical and reporting capabilities - Calm, client-facing presence under pressure - A growing company with a people-first culture - Exciting leadership opportunities in a dynamic environment - Chance to impact real results and build high-performing teams - Flexibility, development, and strong internal career paths Ready to take the next step in your operations career? Apply now and become part of a team that delivers excellence — every day. Seniority level - Seniority level Director Employment type - Employment type Full-time Job function - Job function Management and Manufacturing - Industries Telephone Call Centers Referrals increase your chances of interviewing at Contact Point 360 by 2x Sign in to set job alerts for “Head of Operations” roles. Bogota, D.C., Capital District, Colombia 6 days ago Country Director, Colombia and Venezuela Bogota, D.C., Capital District, Colombia 1 hour ago General Manager, Global Business Solutions - Andina (Colombia) Bogota, D.C., Capital District, Colombia 6 days ago Bogota, D.C., Capital District, Colombia 1 week ago CSC & LATAM Core Trade Ops Head - C15 - BOGOTA Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 5 days ago Bogota, D.C., Capital District, Colombia 4 months ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 week ago Bogota, D.C., Capital District, Colombia 1 day ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 2 weeks ago Bogota, D.C., Capital District, Colombia 2 days ago Regulatory Affairs & Entity Corporate Governance Specialist for US, Canada & Caribbean Bogota, D.C., Capital District, Colombia 2 months ago Bogota, D.C., Capital District, Colombia 3 weeks ago Bogota, D.C., Capital District, Colombia 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr