2 days ago Be among the first 25 applicants Recruiting Assistant | Talent Acquisition | Head Hunting | Selection | Promotion | Candidate Sourcing | Administrative Support Join Our Team as a Sales Operations Supervisor! Are you a highly motivated and experienced Operations Supervisor with a strong background in sales and a passion for leading teams and driving performance? If so, we want YOU to be part of our dynamic team! As our Operations Supervisor, you will oversee the day-to-day supervision of a group of call center associates, ensuring performance metrics—including sales targets—are met through effective coaching, motivation, and accountability. Responsibilities: Supervise daily operations of call center associates, including monitoring work and attendance in line with company policies and legal requirements. Provide regular coaching to direct reports to achieve performance metrics, at least weekly. Identify performance-related issues, create action plans for improvement, and implement corrective measures as needed. Ensure the service delivered to our customers meets contractual Key Performance Indicators (KPIs) and financial expectations. Communicate expectations clearly to employees and provide timely updates. Offer expertise in handling escalated customer calls when necessary. Conduct engaging team meetings to share important information and encourage open communication. Stay updated on internal processes, policies, and attend required manager development training. Requirements: 2+ years of experience as an Operations Supervisor in a Bilingual Call Center Proven experience in sales within a contact center environment Strong communication skills, both written and verbal (English C1) Willingness to work a flexible schedule, including weekends. Highly motivated with the ability to coach and develop team members to meet performance expectations. Ability to lead a team in multitasking, prioritization, and meeting deadlines. Background in mentoring, coaching, and providing direction to employees. Remuneration: Competitive salary! Undefined term contract directly with the company. In return for your hard work, we offer a competitive salary, a comprehensive benefits package, and abundant opportunities for professional growth! Work on-site at our conveniently located office in CC Viva Envigado . Life insurance (Metlife). As a new multinational company in Colombia, you will have numerous opportunities for advancement within the organization! Apply today to take the next step in your career as a Sales Operations Supervisor! Seniority level Entry level Employment type Full-time Job function Management and Sales Industries Telecommunications and Telephone Call Centers #J-18808-Ljbffr