Working with our customer support team means you'll be part of a dynamic and collaborative environment. About the Job We're looking for skilled professionals to join our customer service team. As a key member, you will provide top-notch assistance to our clients, ensuring their experience is exceptional from start to finish. Responsibilities: - You will be responsible for handling customer inquiries and issues in a timely and professional manner. This includes managing responses to internal and external customers by efficiently handling cases generated through designated platforms. - Your role will also involve providing guidance and training to customers on interacting with our services, aiming to deliver an outstanding service experience that effectively supports their business processes. - Prioritizing customer complaints and reported incidents is crucial, acting with a sense of urgency to ensure end-to-end traceability. - You will work closely with various company operations and business areas to maintain collaborative work and enhance the service experience for our customers. - Advancing new technologies defined by the company is another aspect of your role, leveraging recurring customer contact opportunities. Requirements: - A high school diploma is required. - Advanced English proficiency in conversation, reading, and writing is essential (B2+ or higher). - Minimum of 1 year of experience in customer service, support, or call center roles is necessary. - A preferred background in process management, improvement, and administration can be beneficial. - Strong analytical skills are expected. - Proficiency in office tools and excellent writing skills are required. - Excellent communication and teamwork skills are necessary. - Ability to work in dynamic, challenging, and high-pressure environments is expected. - Customer focus, ensuring an optimal customer journey experience and fulfilling the company's value promise, is vital. - Passion for service, with a genuine interest in understanding and addressing customer needs effectively, is desired. What We Offer: - The opportunity to be part of a constantly evolving global organization focused on transformation and innovation. - A supportive system where you have a safe space to express your opinions, share feedback, and be truly authentic. - Global connectivity to learn from over 26,000 teammates across 52 countries. - Join a winning team that embraces diversity, inclusion, and differences. - Competitive Total Rewards packages to support your career at Iron Mountain, your family, personal well-being, financial security, and retirement. - A Monday to Friday work schedule with a hybrid remote work model (remote and occasional in-office presence). - Transportation service (from Portal 80 to the office and back) for on-site workdays. - Technology equipment and accessories for assigned tasks. - Opportunities for professional growth and career development.