**Job Information**: Industry - Employment - Recruiting - StaffingWork Experience - 1-3 yearsLocation - Colombia; Work From HomeFunctional Expertise (Verticals) - Information TechnologyCity - MedellinState/Province - AntioquiaCountry - ColombiaZip/Postal Code - 050001We're looking for a **Technical Support Level 2** **who provides technical support for CATO Networks customers around the world. - Employment Type: Full-time - Schedule: Day Shift - Work Arrangement: Permanent WFH **What are the daily tasks?** - Own and manage customer issues and see problems throughout resolution. - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and “can-do” attitude. - Be a focal point for the customer’s needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions. - Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance - Track and monitor customer status and identify both areas of concern and growth opportunities - Be a part of a building and expanding the company’s Global Support Service - Our employees are one of the keys to our success, therefore we make sure that our company culture remains diverse and always ready to celebrate unique skill sets. Empower your career aspirations! Send your CV or resume today. **Requirements**: - Familiarity with VPNs, IPSEC, security protocols, and standards - Excellent oral and written communication skills with a passion for working with customers - English level B2 or higher - Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks - Ability to work effectively and thrive in a fast paced environment - Ability to work with globally dispersed, cross-cultural team - Team player - Preferred:_ - Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers - Previous experience as a Support Engineer (Tier 1- security companies) - Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Experience working with Cloud, SaaS technology provider **Benefits**: - Permanent WFH - Above-average compensation - 20 leave credits per year (5 convertible to cash) - HMO coverage - Career growth opportunities - Employee dedicated activities