Coupa’s Professional Services organization is seeking a Customer Adoption Manager to join their global team. Job Description The Customer Adoption Manager will work closely with Coupa customers worldwide to increase adoption, maximize value and drive best practices. This role is responsible for ensuring customers get the greatest value from the Coupa platform. - Develop and champion standard processes within areas of expertise. - Take ownership of customer success by ensuring accurate adoption of the platform. - Engage customers in strategic discussions versus feature/function basics. - Provide a strong technical understanding of the product, discussing and demonstrating the full Coupa platform and how it meets a customer's business needs. Required Skills and Qualifications This role requires proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management or Accounts Payable. Experience with Software as a Service is essential. - Proven track record of managing customer relationships. - Strong communication skills, including professional writing and verbal abilities, as well as experience presenting to customers. - Excellent organizational, analytical thinking and problem-solving skills. Benefits Coupa offers a welcoming and inclusive work environment where decisions are made fairly and equal employment opportunities are provided to all qualified candidates and employees. Others By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that your application, including personal data, is processed for recruitment and placement activities.