Job Overview: This role is for a Customer Support and Admin Virtual Assistant who will be working closely with our existing team and AI system to monitor guest messages, oversee task execution, and coordinate cleanings, maintenance, and issue resolution. Key Responsibilities: - Monitor incoming guest messages and ensure prompt, professional responses - Oversee AI-generated messages and follow through on action items created in Slack - Coordinate with cleaners and maintenance vendors for scheduling and issue resolution - Manage access-related issues (e.g., door codes, lockouts) - Address guest concerns such as smoke odors, damage reports, or supply shortages - Use property management systems (PMS) to manage bookings, guest details, and tasks - Place orders for cleaning and restocking via tools like InstaCart or similar - Identify problems or patterns requiring escalation and track them to resolution - Communicate clearly in both English and Spanish with guests, contractors, and teammates Requirements: - Fluent in English and Spanish (spoken and written) – non-negotiable - Strong customer service or Airbnb/short-term rental experience preferred - Tech-savvy: confident using Slack, PMS platforms, and other tools - Excellent written and verbal communication skills - Highly organized and self-directed – able to work without constant supervision - Calm under pressure and quick to solve problems - Comfortable working in a fast-paced, dynamic environment Nice-to-Have Skills: - Experience with Airbnb or other short-term rental platforms - Familiarity with Property Management Software (PMS) - Understanding of the cleaning or maintenance service industry - Prior experience managing or coordinating remote vendor teams What to Expect: - AI handles most routine messages; you'll manage exceptions and critical tasks - Slack will be your primary hub for communication and task tracking - Flexibility and follow-through matter more than rigid time-tracking - We may introduce Hubstaff for light screenshot monitoring - You'll join a supportive team and become part of a growing operations infrastructure ,