At Rockwell Automation, we are a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. If that's you, we would love to have you join our team at Rockwell Automation as a Change & Problem Sr. Analyst. Job Role The Change & Problem Sr. Analyst will manage the design, execution, and continuous improvement of the Change Management, Release Management, and Problem Management processes within the IT organization. Your goal is to ensure minimal disruption to IT services while enabling rapid delivery of changes and releases. Key Responsibilities - Change Management: - Organize and lead Change Advisory Board (CAB) meetings, facilitating discussions on proposed changes. - Manage the Change Management Office (CMO) to adhere to policies. - Develop and oversee the Change Management processes. - Manage the lifecycle of all changes, including request, implementation, and closure, with risk assessment and impact analysis. - Monitor change success rates, identify trends, and implement improvements. - Problem Management: - Develop the Problem Management process to identify the root causes of IT incidents. - Coordinate investigations with technical teams to identify and document causes. - Track problem resolutions, ensuring closure and prevention of recurrence. - Identify potential problems and implement preventive measures. - Monitor problem resolution effectiveness and insights for process improvement. Requirements - Engineering degree or related experience. Preferred Qualifications - Experience in Change, Release, and Problem Management. - ITIL certification. - Familiarity with Agile methodologies (SAFe and Scrum). - Openness to new technologies and process improvements. Our hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless otherwise required. This is a full-time position in the Information Technology department.