**What success looks like in this role**: The majority of the work activities are performed in a highly-directed environment. Assignments include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script. Will also perform other non-troubleshooting duties. Direction is provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment Key Responsibilities - PLS Support for calls such as Dell Client - Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment - Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script - May perform routine installs, moves, adds and changes as part of a directed team, including: o Complex desktop and laptop break fix work o Whole unit replacement o Simple desktop printer fixes o Load software with a script - Performs scripted image loading, unit diagnostics and replaceable unit swapping - Simple troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals - Performs preventative maintenance activities on certain products as directed - Maintains a high degree of professionalism in actions, demeanor and dress. - Insures customer satisfaction throughout **You will be successful in this role if you have**: Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.