Operations Manager - Leading House Care Company in Central Texas Operations Manager - Leading House Care Company in Central Texas Job Title: Operations Manager / Bilingual Coordinator – Remote Support Location: Fully Remote (Central Standard Time Zone Overlap) Higher Options is partnering with a large regional home‑services company in Texas to recruit an Operations Manager who will take over critical day‑to‑day coordination duties and then grow into broader operational responsibilities. You’ll serve as the key English‑ and Spanish‑fluent liaison between U.S. customers, overseas CSRs, and on‑the‑ground team leads, ensuring that every home‑cleaning and wash‑and‑fold order runs smoothly. If you’re detail‑oriented, bilingual (English C1 or C2), and excited to step into a role with a clear pathway to full operations management, we’d love to meet you! They need this role filled immediately. KEY RESPONSIBILITIES Handle inbound calls and messages from U.S. clients in English and Spanish. Translate requests into clear instructions for the customer service team and relay feedback back to customers. Receive, document, and investigate client complaints (e.g., broken items, setup errors). Coordinate with QC leads and crews to resolve issues, then follow up with customers to confirm satisfaction. Scheduling & Logistics Coordination Monitor and adjust a visual Gantt‑style scheduling system to reassign cleaning crews and wash‑and‑fold routes. Manage day‑to‑day order flow, shifting resources across clusters of homes as priorities evolve. Operational Tasks Learn and operate the company’s new off‑the‑shelf ops software—handling billing entries, payroll prep, and other routine system tasks. Over time, transition more of the current GM’s administrative workload so they can focus on people management. Drive labor‑efficiency targets by managing crew hours and supply usage. Flag any operational bottlenecks or trends that impact profitability. WHO ARE YOU? Bilingual & Culturally Savvy: Native‑level fluency in English and Spanish, comfortable bridging teams across multiple countries. Proactive Problem Solver: You anticipate issues before they arise, tackle customer concerns head‑on, and keep operations running smoothly. Tech‑Comfortable: Experienced with Google Suite (Sheets, Docs), Gantt‑style scheduling tools, and ready to learn new platforms (Podium, operations software). Detail‑Oriented Multi‑Tasker: You juggle competing priorities, maintain meticulous records, and never let a loose end slip through the cracks. Growth‑Oriented: You’re driven to master the coordinator role quickly and expand into full operations management within 45–60 days. Customer‑Centric Communicator: You have a polished phone presence and can diffuse challenging situations with empathy and clarity. WHY JOIN US? Fast Path to Leadership: Begin in a high‑visibility coordinator role and graduate to full operations management as you prove your capabilities. Remote Flexibility: Work from wherever you thrive—your performance is measured by results, not clock time. Innovative Culture: Join a team that values intelligence, drive, and a shared commitment to operational excellence. JOB TERMS Full‑Time Position: 40 hours per week Contract Type: CONTRATO DE PRESTACIÓN DE SERVICIOS (You handle your own social security, pension, and benefits) Potential Benefits: Paid vacation & recognition of Colombian holidays Advancement: Clear runway to step into a full Operations Manager role NEXT STEPS We’re excited to learn how your bilingual coordination skills and operational drive can transform our client’s business. Please submit your CV via LinkedIn. If your experience aligns, we often schedule interviews within days. We look forward to placing you in a challenging, growth‑oriented role you’ll love! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management, Customer Service, and Administrative Industries Household Services Referrals increase your chances of interviewing at Higher Options by 2x Sign in to set job alerts for “Operations Manager” roles. 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