At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: Business Enablement/Support All Job Posting Locations: Bogotá Distrito Capital, Colombia Job Description: Conducts day-to-day tasks for the support function of the Customer Service Operations unit, following routine administrative processes to ensure accuracy, timeliness, and quality of deliverables. Observes and provides support for Customer Service Operations, following established departmental response and problem-solving thresholds, to ensure timely resolutions and successful closure. Works to resolve cross-functional inquiries and concerns related to processes and policies through multiple contact channels. Performs a full range of services and fully documents all cases. Compiles data to share telephonically with field sales staff and establishes partnerships cross-functionally to serve the company’s customers. Assists with needed communications for the company’s warehouse, operations, and inspections teams to investigate customer queries and assists team members with front-line initial solutions or needed escalation expeditiously to management. Demonstrates Johnson & Johnson’s Leadership Imperatives and Credo. #J-18808-Ljbffr