**We help the world run better** **Meet your team** The Digital Commerce Support Agent helps SAP Customers and Partners through their digital purchase experience on the different SAP Marketplaces, providing effective and scalable support in a professional and timely fashion. On top of the standard issue resolution, the Digital Commerce Support Agent is actively involved in improving operational efficiency including (but not limited to) participating or leading projects to improve the user experience, make the support processes more agile and increasing the effectiveness of the Commercial Operations team. **What you'll do** - The Digital Commerce Support Agent assists SAP customers and SAP partners by removing any obstacle from the digital purchase process in a one-touch resolution process: inquiries from users across the different SAP portals can be of a technical nature (access, check-out, order, fulfilment) or basic guidance-to-purchase nature (questions on product feature, compatibility etc.). - The Digital Commerce Support Agent will engage with a number of different external teams to ensure the issue resolution. - An important part of the job is to be able to improve the current processes and increase efficiency and effectiveness for the overall Commercial Operations team. - The job may require flexibility to work during bank holidays or weekends in periods of high traffic to ensure global coverage. **What you bring** - Any experience in E-Commerce business with focus on support and operations in ideally both B2B and B2C environments with complex buying relationships (previous experience in supporting SAP Customers and Partners on Digital processes is a strong plus) are a strong plus. - Proven track record of establishing credible and effective co-operations with global counterparts. - Proven track record of establishing strong alignment with external and internal teams in order to ensure smooth end-to-end user buying experience is a strong plus. - In-depth technical understanding of E-Commerce platform and daily operations, proven track record of running an E-Commerce based web store, specific in-depth knowledge of e-commerce platform based on Business By Design and Hybris are a strong plus. - Hands-on experience in working with catalogue/content management systems, order management software and enterprise software are a strong plus. - Experience in marketing content on social media platforms is a strong plus. **Education and Qualifications / Skills and Competencies** - Recent University graduate - Bachelor’s Degree in Computer Science, Business Administration, Engineering or equivalent. - Works well in a self-directed manner, as well as part of a matrix organization and in a virtual team. - Excellent project management skills and experience as well as proficiency in complex project and engagement settings are a strong plus. - Excellent Windows, Microsoft Excel and Outlook skills are required. - Strong knowledge of E-Commerce processes and at least one E-Commerce platform are a strong plus. - High motivation with persistence and “can-do” attitude, result driven. - Excellent communication, consultative and customer relationship skills. - Strong knowledge of how to structure and improve operational reports, as well as strong content presentations are a strong plus. - Proficiency in English is required, any additional language is a plus. - Knowledge of Microsoft Access/any other Database, programming skills (especially in JAVA and JavaScript) are a strong plus. - Knowledge of internal SAP Systems (such as ISP, ICP, PRM, Hybris, KCF, KCG) is a strong plus. **We build breakthroughs together** **We win with inclusion** SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. Requisition ID: 342453 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid