**Highlights** - **Hiring in Bogota, Colombia OR Montego Bay, Jamaica**: - Employee - Full-time **About the Job** 24-7 Intouch, one of the world’s leading outsourcing companies, is seeking a Director of Human Resources (HR) This role is a key component of the Human Resources department and has a strong influence on the organizational development of our company from a leadership, employee engagement and management perspective. The Director of Human Resources (HR) will supervise and ensure the effective execution and administration of HR activities and initiatives. In addition, the Director of HR will provide timely, knowledgeable and professional advice and services to a specified location(s). **Salary: $5,000-6,000 USD/month** **Requirements**: - 7-10 years of HR experience with progressively increasing roles and responsibilities - Certificate or degree in Business with a major in Human Resources - SHRM designation (or equivalent) obtained or in progress - Experience in supervising a team (Bonus if you have experience in the BPO/Customer Service Industry) - Strong experience in employee relations and labor legislation of local markets and the United States - Exceptional communication skills, both verbally and written, with the ability to communicate a variety of messages articulated simply and clearly to different audiences **As Director, Human Resources (LATAM), You Will** - Coach and assist operational and support group management teams with employee relations matters including investigations, terminations, leave and disability management, employee relations concerns and issues - Support program execution and implementation associated with people-related change initiatives and HR deliverables - Coach employees, HR Team members and managers on development needs, career growth and learning opportunities - Collaborate with various departments and leaders, locally and across the globe, managing and driving results of our people operations programs - Support and drive the 24-7 Intouch culture within all teams and programming - Design and facilitate HR related training programs to front-line management, support departments and hourly employees - Produce accurate and relevant metrics and reports - Conduct special projects as assigned Pay: $5,000 - $6,000 per month Ability to commute/relocate: - Bogotá, Cundinamarca: Reliably commute or planning to relocate before starting work (required) **Experience**: - HR: 7 years (preferred) **Language**: - English (required)