We're looking for Customer Service Representative / Risk Investigator for Finance Account You will do: Review transactions and all available information to understand our customers while respecting all identities. Make customer-centric decisions and take the path of least friction to protect our customers. Observe customer transactions to identify fraudulent activities such as account take over, friendly fraud, theft and other similar risks. Serve as backup support for the Customer Service team when needed. Answer transferred calls from the Customer Service team regarding transactions currently on review or those that resulted in customer dissatisfaction due to the review process. Provide critical support as needed to handle escalations and process Risk Reviews. Partner and collaborate effectively with the rest of the Customer Success and Risk Operation Teams. Job Qualifications: Must hold at least High School Diploma At least one (1) year of working experience in Risk Management or related fields such as E-Commerce, Fraud Prevention, Quality Control, Retail (process payments, debit cards, credit cards, reimbursements, disputes.), Tech Support or BPO (preferably under a Financial account) Excellent written and verbal English communication skills Preferred Qualifications: Process improvement and documentation experience Bachelor's Degree in Management, Finance, Business or related field Six Sigma Certification: Yellow Belt Our Benefits: 40 hour a week 2 days OFF Base salary $2.850.000 Bonus $520.000 Indefinite contract Employee Found