Summary of Role Are you a seasoned support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team! We take pride in being leaders in supporting advanced construction material industry solutions. We are present worldwide in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and more. Command Alkon seeks individuals with a strong desire to provide exceptional customer service and to grow professionally. Our support team is the primary eyes and ears of the customer for Command Alkon. The Technical Support Specialist 1 is an entry-level technician within the Support Organization, initially considered a trainee focusing on a specific product line. Using the "Product Training Curriculum," the specialist is trained on product functionality, infrastructure, common support requests, case management, escalation processes, and internal policies. The role progresses from shadowing to supervised work and then independent work under guidance. How You’ll Succeed Adhere to the "Product Training Curriculum" schedules and complete courses. Provide Level 1 support with assistance from senior team members for hardware, software, SaaS, and mobile solutions. Own customer issues through resolution, keeping customers informed. Proactively anticipate customer needs by listening carefully and improving customer service skills. Work as part of a team to meet or exceed Support SLAs. Contribute to the knowledge base articles for customer-facing documentation. What You Bring Experience in providing technical support, taking ownership of issues through resolution, with patience for customers with limited technical knowledge. A passion for helping people and solving problems. Ability to empathize with customers and approach issues creatively and responsively. Ability to work under pressure with a positive attitude. Excellent verbal and written communication skills. Who You Are Plans and Aligns - You prioritize work to meet organizational goals. Action Oriented - You act promptly on opportunities and challenges with enthusiasm. Nimble Learning - You learn actively through experimentation and reflection on successes and failures. Situational Adaptability - You adjust your approach to fit different situations. Communicates Effectively - You convey clear messages tailored to your audience. All Company Core Competencies Customer Focus: Building strong relationships and delivering solutions. Cultivates Innovation: Creating new ways for success. Collaborates: Working with others to achieve shared goals. Instills Trust: Building confidence through honesty and integrity. Self-Development: Seeking growth and challenges through various channels. #J-18808-Ljbffr