About Us We provide flexible workspace solutions to help businesses thrive in over 37 countries. We're a leader in the movement towards the future of work. Our purpose is to give our members the support they need to do their best work and take their ideas to new heights. About the Opportunity You'll be integral to delivering an elevated member experience at your location. You'll ensure we meet our members' needs, maintain our global standards, and deliver on targets for a seamless member experience through curated events and networking opportunities. Your work will include: - Complete quarterly conversations with owned accounts to maximize their WeWork membership value. - Anticipate member needs using relevant information to enhance their experience. - Follow up with members who've submitted negative reviews or ratings. - Implement proactive changes based on feedback. - Support front desk coverage as needed. Move-In & Move-Out : - Conduct pre-move-in meetings with new accounts to ensure a smooth move-in process. - Complete New Member Orientation for all new accounts within the building. - Curate new member onboarding materials such as welcome notes and FAQs. - Conduct move-out interviews to understand departing members' overall experience. Sales Support: - Conduct building tours set up by the Sales team for VIPs or prospective members. - Alert the Growth Team when a member requests a Growth-related conversation. - Hand-off prospective member sales to appropriate sales contacts. - Conduct tours of the space for potential new members while sharing benefits tailored to their needs. Events: - Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact. - Set up and host weekly social events to create a community within the location. - Distribute necessary information to promote events, including creation and posting of event posters. - Ensure building-specific operational requirements are met for each event. Building Operations and Management: - Conduct morning walkthroughs to address any issues and escalate recurring problems. - Know and explain WeWork policies and procedures, and communicate them to members via email or in person. - Manage the energy in the building, ensuring music levels and activations are suitable for the daypart and occasion. - Liaise with third-party cleaning companies to ensure the space meets standards. - Track, audit, and organize keys collected and distributed. Safety and Security: - Review and understand your role in building management and emergency action plans. - Create incident reports as necessary, respond appropriately to emergencies, and escalate instructions from Leadership. About You We're looking for someone with a strong background in hospitality, excellent communication skills, and experience in sales or events. We offer a competitive salary of $4,000,000 COP per month, plus benefits. Life at WeWork We believe that the magic of work starts with passion, people, and purpose. Join us and be part of a community that inspires and challenges you.