Job Title: Ecommerce Client Success Specialist - Cultivate strong client relationships by providing proactive support and ensuring timely delivery of projects. - Maintain accurate records of client interactions, progress updates, and task delegation. Key Responsibilities: - Develop a deep understanding of clients' needs and preferences to identify upsell opportunities. - Collaborate with internal teams to deliver high-quality solutions that meet client expectations. - Stay up-to-date with industry trends and best practices to provide expert guidance to clients. Technical Expertise: - Proficient in Shopify site configuration and development, including troubleshooting and issue resolution. - Strong understanding of ecommerce platforms, UX/UI principles, analytics, and CRO concepts. - Experience with project management tools such as ClickUp, Asana, or Teamwork. Requirements: - Minimum 2 years of experience in digital project management, account management, or technical client services. - Strong communication and organizational skills, with the ability to work independently and collaboratively. - Ability to maintain accurate records and prioritize tasks effectively. Bonus Experience: - Background in web design or front-end development. - Experience with ecommerce A/B testing.