At a leading organization, you will have the opportunity to be part of a high-achieving team that impacts the world and has endless opportunities to learn new skills and grow in various directions. About the Role 1. The Billing Analyst manages and resolves all aspects of billing and billing query resolution with minimal supervision. 2. This role supports the AMERS time zone. Responsibilities 1. Ensure timely completion and accuracy of monthly billing for assigned customers according to close calendar deadlines. 2. Process billing adjustments promptly and accurately to customer accounts, ensuring proper authorization and documentation are in place. 3. Review invoices and contracts, conduct variance analysis, and obtain sign off. 4. Resolve and track billing issues as they arise, working closely with upstream teams to fix root cause problems. 5. Participate in month-end close activities and projects as needed. 6. Provide backup support for internal/external audit requests and implement and document processes and procedures required by regulatory standards. 7. Contribute to the development and support of billing systems, processes, and policies. System Knowledge - Familiarity with Oracle (preferably Cloud environment) - Experience with Siebel, Salesforce (SFDC), Microsoft Outlook, Excel, and Word at an intermediate level. Qualifications - 3-5 years of experience in billing within a global or multi-national company - Excellent communication skills, including research, writing, and presentation skills - Experience handling escalations from internal and external customers - A proactive attitude, fostering a mindset of accurate and timely billing, and strong attention to detail - Ability to work independently and as part of a team Skills & Attributes - Analytical skills to identify patterns, trends, and discrepancies in billing data - Excellent attention to detail to ensure accuracy in invoices and billing processes - Strong communication skills to interact with clients, resolve issues, and collaborate with other departments - Problem-solving skills to identify and resolve billing discrepancies and other issues - Time management skills to prioritize tasks and meet deadlines in a fast-paced environment