3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Total CollectR Virtual Collector & Debt Negotiator We’re Hiring a Remote Customer Success Manager At Total AI Systems , we’re transforming the way businesses recover past-due accounts — and we’re looking for a Customer Success Manager to work remotely to help guide our customers through onboarding, adoption, and success. If you’re someone who loves helping others succeed, enjoys building smooth onboarding experiences, and knows how to make software feel approachable, we’d love to meet you. What You’ll Do: Design smart, step-by-step onboarding plans that meet each customer where they are Set the tone for a successful relationship from day one Manage the Experience Guide customers through onboarding and ensure they’re getting value fast Be a trusted partner who’s always one step ahead of their needs Teach customers how to use our platform with confidence Run live training sessions and offer hands-on guidance Create helpful guides, videos, and content to support adoption Empower users to explore more features and grow their usage You Might Be a Great Fit If You: Have 5+ years in Customer Success, SaaS onboarding, or account management Communicate clearly and enjoy helping people solve problems Love organizing processes and improving customer experiences Are based in the South America and available to work U.S. business hours Bonus: You’re handy with Loom, Notion, Canva, or similar tools Why Work With Us? 100% remote Fast-growing SaaS company with a meaningful mission Collaborative team that values curiosity, creativity, and continuous improvement Real opportunity to grow your role as we scale Sound like a fit? Apply now and help us shape the future of customer success at Total AI Systems. Seniority level Seniority level Director Employment type Employment type Full-time Job function Job function Customer Service Industries IT Services and IT Consulting and Software Development Referrals increase your chances of interviewing at Total CollectR Virtual Collector & Debt Negotiator by 2x Get notified about new Customer Success Manager jobs in Colombia . Bogota, D.C., Capital District, Colombia 8 hours ago Medellin, Antioquia, Colombia 1 month ago Customer Success Manager - LATAM (remote) Bogota, D.C., Capital District, Colombia 16 hours ago Customer Success Manager (SaaS Company - Remote) Bogota, D.C., Capital District, Colombia 2 days ago Customer Success Manager - LATAM (remote) Associate Customer Success Manager - (Remote - Colombia/Mexico) Associate Customer Success Manager, Scaled Team (US & LATAM Accounts) Customer Success Manager (SaaS Company - Remote) Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Manager (SaaS Company - Remote) Customer Success Manager - Colombia (Renewals) Customer Success Manager (SaaS Company - Remote) Senior Customer Success Manager, Deel IT Enterprise Customer Success Manager Americas Bogota, D.C., Capital District, Colombia 3 days ago Bogota, D.C., Capital District, Colombia 2 months ago Customer Success Onboarding Project Manager Bogota, D.C., Capital District, Colombia 3 days ago Customer Success Representative - Remote Work | REF#169180 Customer Success Representative - Remote Work | REF#169188 Account Management & Customer Success with MSP Experience Digital Marketing Client Success Manager Digital Marketing Client Success Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr