Job Title: Field Service Technician Job Description: We are seeking a skilled Field Service Technician to join our team. As a key member of our field service team, you will be responsible for installing, debugging and providing technical maintenance for product and component hardware and software on customer premises. You will perform scheduled inspection, cleaning and other services, and perform minor product repairs within an assigned territory. You will inspect products for correct operation and resolve noted issues and/or escalate according to established procedure. Scheduling services, completing all required paperwork and working with customers to ensure satisfaction with service delivery and understanding of product functionality are also part of your responsibilities. Key Responsibilities: - Gains familiarity with Field Service Technician practices and procedures. - Performs incident handling by utilizing diagnostic tools to troubleshoot via detailed analysis of hardware and software failures. - Performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software, performs routine checks according to documented procedures, refills consumables as directed and participates in regular hardware and software trainings. - Installs, moves, adds, changes and removes hardware and software products, instructs and trains customers on usage and operation of installed hardware and software, assists with special projects as assigned and participates in the implementation of measures to achieve agreed KPIs. Requirements: - Education or equivalent work experience required. - Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services. - Good written and verbal communication skills. - Driver's license and driving record that satisfies fleet requirements. What We Offer: We offer a dynamic work environment where teamwork and innovation thrive. Our commitment to customer satisfaction drives us to continuously improve our services and provide exceptional support. Join our team and be part of a collaborative culture that values your contributions and fosters growth and development. Seniority level: Entry level, Employment type: Full-time, Job function: Engineering and Information Technology.