At the heart of video delivery, a crucial role awaits. If you've ever watched a show or live event on your phone or tablet, this experience was likely made possible through innovative solutions. We empower content providers, service providers, and streaming players to boost engagement, acquire new viewers, and create new revenue sources. Continuous investment in R&D; and innovation enables us to deliver high-quality experiences on any screen. About This Role: This position is ideal for a highly skilled professional who can spearhead project deployments and provide top-tier technical support across the region. Main Responsibilities: 1. Project Management: - Lead project deployments with precision and expertise, overseeing crucial tasks such as factory/staging tests, system integration, and interoperability management. - Execute system configurations and documentation to ensure the highest standards of quality and compliance. - Foster collaborative relationships with customer technical staff and conduct site acceptance tests to guarantee flawless implementation. - Track projects diligently and proactively resolve issues. - Technical Support: - Provide responsive technical support via phone and email, conducting in-depth analysis of technical issues and delivering tailored solutions. - Validate patches and hot fixes, offering internal support to pre-sales and system engineering teams. - Empower customers with comprehensive technical training and support. - Administration and Documentation: - Manage our CRM database and curate a robust knowledge base of technical notes and documentation. - Craft meticulous maintenance documentation and contribute to the enhancement of support processes. - Play a pivotal role in product documentation, enhancing datasheets, release notes, and manuals.