Company Description At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers. **You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays. **Job Description**: The Digital Solutions Product group is on the forefront of Visa's innovation and looking for talented individuals with vision, passion and determination to make our clients business and consumer products more engaging, seamlessly available, easy to use and secure. The Security Solutions team at Visa manages the end-to-end products and services lifecycle of authorization and authentications tools for the Latin America and Caribbean (LAC) region. We are looking for a Manager to support the evolution of its secure digital payments. The focus will be on the optimizations of digital payment products and to support Visa Risk and Identity partner programs and Visa regions with the development and delivery of optimized security solutions for our clients. The Performance Management Service Manager will be involved into the strategy and support the execution of security solutions automation and optimizations with the overall goal of reducing ‘friction’ in payments, ensuring fraud rates continue to decrease over time and driving Visa revenue growth. This person will be responsible for identifying required development, products performances assessment, optimizations opportunities identification and delivery to clients. **Principal Responsibilities** - ** Drive Advanced Analytics Design and Automation** - Lead discovery and development of innovative, advanced analytics solutions for the market - Identify authentication and authorization optimization opportunities, improving authorization transaction performance and provide technical expertise to structure an effective optimization - Create an effective solution to service the client - Interface with legal, global product and client facing teams to include 360 degree feedback into the design and enhance the experience for clients - Work with global and regional product teams on products enhancements and maintenance releases that will impact Security Solutions optimization - ** Lead premium optimizations across products** - Actively support Visa’s Security Solutions optimizations opportunity roadmap for the LAC region - Train clients on authentication and authorization products in relation to capabilities, rule types, rule lifecycle process, performance reporting - Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency - Identify authentication and authorization optimization opportunities, improving authorization transaction performance by consulting with clients and provide technical expertise to structure an effective optimization - Ensure full alignment of Risk & Authentication optimization strategy with LAC region and Visa’s full range of security tools (e.g., Tokenization, Visa Advance Auth, Visa Risk Manager) - Cultivate a strong cross-functional support network across Product, Risk, Client Support Services, and Business Development to deliver a remarkable client experience - ** Training and communication** - Provide training to the clients and stakeholders - Develop client facing materials to enhance product knowledge and optimize authentication and authorization performance metrics - Effectively lead a go to market strategy to engage clients and drive adoption - ** Business Administration** - Manage revenue growth both from increasing overall transaction volume because of ensuring better Risk and Authentication policies on the part of Visa issuers, but also from product-based fee revenue where appropriate - Drive a “customer centric” focus in our goals, strategy, evaluation of success, process design, and everyday habits. - Report on client project accomplishments and deliverables. - This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs. **Qualifications**: Basic Qualifications - Bachelor’s degree required in a related area - Minimum 3 years’ experience in a related field - Previous experience in related field risk management and/or fraud control - Good understanding of card authorization, clearing & settlement, authentication systems and platforms - Experience of working with Agile methodology and d