Title: Team Leader (SLS) Location: GSC BOG Monitor regional or global programs (across all GSC service lines) implemented in GSC BOG, aiming to optimize processes, reduce complexity, generate efficiency, increase productivity, and add value to customers and businesses. Key Responsibilities Actively lead a team of Experts, Specialists, and Associate Agents, striving for operational excellence through respect and results. Measure and control the performance of programs and resources according to the objectives set during implementation. Ensure process quality standards are met and maintain compliance with administrative rules. Maintain excellent relationships with process owners and Business Partners through active participation. Provide timely feedback to the team. Define processes, document them in Standard documentation (Toolkit), establish KPIs (SMART), define roles within programs, and identify opportunities for improvement in collaboration with the OpEx & Transition Manager. Analyze and present capacity utilization of the programs. Ensure proper usage of GSConnect and accuracy of the information. Skills / Requirements Degree in Industrial Engineering, Business Administration, International Business, or related fields. Minimum 4 years of work experience. At least 1 year of experience leading teams. Proficiency in MS Excel and other MS Office tools. High proficiency in English (dialogue, writing, listening) (B2 – C1). Excellent customer service and communication skills. Ability to work in teams and independently. #J-18808-Ljbffr