**Customer Success Engineer - On Demand Land** **Location: Bogota, Colombia** **Model of Work: Hybrid** Are you excited by challenges? Do you enjoy working in a fast-paced, international, and dynamic environment which contributes to drive the energy transition? Then now is the time to join Quorum Software, a rapidly growing technology & professional services solutions company and industry leader in energy transformation. Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the energy industry. Throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies. **Overview** **Responsibilities** - Technical & Customer Support troubleshooting issues over the phone and support portal. Training of new users and consulting best practices. Graduating new customer from onboarding to company advocates (partners) who provide additional value through referrals and joint initiatives. - Follows and contributes to processes and procedures in place to implement new customers. - Prioritizing support and development tasks and allocating time. Performing actions necessary to retain customers. Configuration of Application - Interacting with Land Team members, Outsourced Development Teams, and Customers - Customer issues related to the product - Manages all resources related to the successful maintenance and development of the business - And other duties as assigned. **Requirements**: - 4 year degree from an accredited university - Experience working with software products in a support, development, testing, or implementation capacity - Advanced Excel skills (ability to work with VLOOKUP, INDEX, MATCH, IF functions) - Excellent Interpersonal Skills - able to develop productive relationships with colleagues, customers, and associates - Problem solving, ability to communicate with the highest level in customer organizations - Strong written and oral communication skills - Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively - Logical Thinker - Energetic - Customer Service Oriented - Responds promptly to customer needs and solicits feedback to improve service and offerings - Demonstrates maturity and seasoned judgment - Fluent in English, both written and verbal **Preferred Skills** - 2-3 years experience Customer Service and Application Support. - Basic database (SQL) working knowledge. - 3+ years of oil and gas industry experience with a detailed understanding of upstream Oil & Gas operations **Additional Details** **_ Please Submit your CV/Resumé in English_** **About Quorum Software** **Diversity Statement**: At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more. - Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law._