**What you will do** - **IT Infrastructure Management**: Manage servers, cloud services, networks, VPNs, and virtualization; monitor performance, web, and DNS servers; deploy and maintain SIEM systems. - **Software and Device Management**: Procure and manage hardware, software, licenses, and antivirus; deploy and manage endpoints (Windows, macOS); implement remote diagnostics, troubleshooting, and software installations. - **System Automation and Integration**: Develop and maintain CI/CD pipelines; manage SSH keys, APIs, and automation of IT/IS processes; integrate systems using scripts and automation tools. - **Service Desk and IT Processes**: Operate centralized help desk systems; design and manage custom workflows (onboarding, offboarding, access, incidents); provide cross-platform user support and asset inventory control; document IT and IS policies. - **Business Continuity and Risk Management**: Develop and implement business continuity plans; manage risk mitigation and backup/recovery processes. - **Information Security Management (Nice to Have)**: Implement ISMS (ISO 27001, SOC2); ensure compliance (GDPR, SOC2, CCPA); conduct vulnerability assessments, audits, and incident response; deploy DLP and endpoint security solutions. - Work in a Dedicated Agile Delivery environment. **Must haves** - Minimum **3 years** of experience in IT infrastructure and endpoint management; - Hands-on experience managing **servers**, **cloud services**, **networks**, **VPNs**, and **virtualization**; - Proven skills in endpoint deployment and remote troubleshooting (**Windows** and **macOS**); - Experience administering **Google Workspace** and **Microsoft 365** environments; - Experience with **Active Directory**, **SSO**, and **access management tools**; - Solid knowledge of **help desk systems** and **IT service workflows** (onboarding/offboarding); - Ability to manage hardware and software procurement, licensing, and asset inventory; - Strong problem-solving skills and cross-platform user support capabilities; - Proactive mindset and self-starter attitude for troubleshooting and issue resolution; - Experience working in an **Agile environment**; - Strong **communication** skills with excellent interpersonal effectiveness, both in one-on-one interactions and group settings; - Self-awareness and a continuous improvement mindset; - Upper-Intermediate **English** level. **About us** If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! **The benefits of joining us** - **Professional growth**:Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps. - **Competitive compensation**:We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities. - **A selection of exciting projects**:Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands. - **Flextime**:Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office, whatever makes you the happiest and most productive.