**Careers that Change Lives **Working as part of the Global Offer Development and Pricing systems Team is essential in our role towards our customers & patients and our commitment to the Medtronic mission to alleviate pain, restore health and extend life. Our P&C; Systems Support team, is a functional support team for our global pricing & contracting community. As part of the team, you are responsible for providing useful guidance to our end users in our pricing systems landscape (Vendavo Enterprise suite, SFDC Pricing Requests, PROs CPQ and other emerging commercial enablement tools), to enhance system usage, drive corporate efficiency and improve user satisfaction. Where needed, you resolve our client’s pricing & contracting system issues as quickly and accurately as possible by giving them instructions or by helping to restore system functionalities, leading to an end-to-end resolution process while adhering to strict SLAs. **A Day in the Life** We offer you a position where the following tasks are part of your daily work: - Provide first level support for end users of Vendavo/SFDC/ Pros and other Pricing tools as they move under the support team, answer "how to" questions regarding the tools and standard processes. Interact with internal and/or external teams to resolve (complex) system’s issues. - Communicate with end users in English by phone, mail. - Provide remote user support resolving issues on customer’s workstations. - Perform tickets root cause analysis for recurring tickets, track and deliver upon agreed SLA’s. - Explain new and current system’s functionalities to end users (COEs, Sales, Finance). - Deliver and/or Provide ad-hoc trainings on system and process capabilities to various stakeholders. - Support Audit activities on quarterly basis where assistance is needed. - Setup and maintain knowledge bases on the tools and related processes. **Must Have: Minimum Requirements** - Bachelor’s degree in any related area. - 2 or 4 years of experience in support desk or incident management (non IT tools) proving support to other Pricing tools. - Fluent English skills - Affinity towards systems and technology - Proven analytical and problem-solving skills with an anticipatory approach. - Intermediate to advanced SFDC skills. - Team player. - Excellent communications skills. - Great critical thinking. - Very analytical. - Experience with Windows OS, MS Office, Service Now (or similar incident management tools) and remote support tools **Nice to Have** - Additional language skills, preferable in Spanish/Portuguese/Mandarin/Japanese is a plus. - Team player skills with strong attention to detail - Advanced Excel/Power Query skills - Multitasking skills with a can-do attitude - Strong Collaborative skills and ability to work across time zones. - Customer oriented attitude - Process modelling skills (functional and operational) with experience in drawing and framing logical conclusions. - A previous team supervisory role **About Medtronic** Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)