We’re looking for a strategic Customer Success Managerto join our growing LATAM team and help our clients succeed with atechnically advanced product in a high-stakes industry. This is ahigh-impact, individual contributor role focused on strategicaccount management in a highly technical and evolving space, withpossibilities for evolution with more strategic responsibilities. As a CSM for LATAM at Cleafy, you will work directly with some ofthe region’s top financial institutions to drive product adoption,shape fraud prevention strategies, and ensure long-term clientsatisfaction. We are looking for someone who thrives on complexity,is comfortable engaging with technical environments, andunderstands how to turn insights into customer value. This rolerequires both strategic thinking and hands-on initiative—you willbe at the forefront of client relationships, acting as the keypoint of contact for strategic guidance and technicalunderstanding. Success in this role means taking full ownership ofyour portfolio: from onboarding and value realization to supportingrenewals and expansions in close partnership with Sales. You willalso play a key part in strengthening our internal processes andensuring the LATAM customer experience is both scalable andbest-in-class. If you’re motivated by impact, eager to dive intotechnical topics, and excited about shaping the future of digitalfraud prevention in LATAM, we’d love to meet you. Your KeyResponsibilities - Customer Lifecycle Management - Own end-to-endcustomer onboarding, driving adoption, maturity, value realization,and retention with proactive engagement. - Actively identify andmitigate churn risks through close monitoring of customer health. -Partner with Sales to co-lead renewal and expansion planning. -Strategic Customer Partnership - Ensure exceptional customerexperiences and drive client success at every stage of theirjourney. - Act as clients’ trusted advisor by offering guidancebased on best practices and a deep understanding of their needs andobjectives. - Continuously monitor the status of customers withinyour account portfolio and identify areas for improvement. -Communicate product value and roadmap impact to C-levelstakeholders. - Product Proficiency & Fraud Expertise - Developdeep expertise in Cleafy’s fraud prevention technology and threatintelligence. - Proactively test product features and simulate usecases to provide informed, first-hand guidance to clients. - Guideclients in defining and evolving fraud risk management strategies. - Educate customers on evolving fraud patterns and Cleafy’s newdetection capabilities. - Customer Advocacy & Feedback Loops -Act as the Voice of the Customer (NPS, CSAT, qualitative feedback). - Translate customer insights into structured feedback for Product,Sales, and Engineering. - Collaborate cross-functionally (Sales,PS, Product, Engineering) to drive aligned execution. - Contributeto internal best practices and standardization efforts. Must-Have: - 4+ years in Customer Success, Presales, Technical AccountManagement, or Solution Architecture, or 5+ years in consultingwith enterprise clients or financial institutions. - Experiencewith enterprise customers, ideally in antifraud, cybersecurity,SaaS, or financial/banking services, managing executivestakeholders and driving cross-functional alignment. -Understanding of technical architectures including SDKs, APIs,mobile and web application security, and cloud-basedinfrastructure. - Bachelor’s or Master’s Degree in Engineering,Computer Science, or equivalent technical experience. - Fluency inSpanish and English. - Strong organizational, project management,and problem-solving abilities. - Located in Colombia or Mexico,with occasional travel to client sites (full-time contract,flexible working hours). Nice-to-Have: - Certifications in CustomerSuccess, Project Management, or Cybersecurity. - Additionallanguage skills (Italian, Portuguese, French, or German). - Basicfamiliarity with Android and iOS platforms and ecosystems. - Teamleadership experience. Ideal Profile - Proactive and hands-onmindset with a willingness to explore and test solutionsindependently, driven by curiosity, ownership and adaptability. -Skilled in communication, storytelling, and conflict resolution. -Proven team player with a collaborative mindset and ability tofoster trust internally and externally, with a genuine focus onachieving collective goals. - Remote job - Salary package based onskills and experience - International environment with significantchallenges to be met every day - Personalized support to accelerateyour professional growth - Latest technologies and being encouragedto bring your flair to the role Working at Cleafy means being partof a group of people who support, respect, and inspire one another,no matter what. That's why we have been certified by Great Place toWork (find our page on bit.ly/BestWorkplace-Cleafy). Join us inredefining customer success, one inspiring story at a time. Youradventure begins here. Are you ready to embrace the challenge? Cleafy is an Equal Opportunity Employer and ProhibitsDiscrimination and Harassment of Any kind. Our company is committedto the principle of equal employment opportunity for all employeesand to providing employees with a work environment free ofdiscrimination and harassment. All employment decisions at Cleafyare based on business needs, job requirements, and individualqualifications, without regard to race, color, religion or belief,age, family or parental status, or any other status protected bythe laws or regulations in the locations where we operate. #J-18808-Ljbffr Customer Service