Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. **General job description** Under general guidance completes the following tasks: - Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service. Answers station phone calls and takes information for pickups. - Maintains and audits all records and files as assigned. Audits airway bills and records as required. - Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. - May be required to perform other duties as assigned **Minimum Requirements**: **Minimum Education**: - High School degree/Equivalent. **Minimum Experience**: - Previous clerical or customer service experience in a service environment **Minimum Required Skills**: - Accuracy & Attention to Detail, - Planning & Organizing Skills, - Interpersonal Skills, - Problem Solving Skills. - Average general office skills required including light typing, filing and computer literacy - Ability to lift 70 lbs/34kgs and to maneuver any single package weighing up to 150 lbs with appropriate equipment - Customer Service Skills, - Product or Service Knowledge, - Excellent communication skills. FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: - 2020 Fortune’s World Most Admired Companies (14th) - 2019 Fortune’s Best Places to Work (15th) - 2019 Forbes’s One of the “Best Employers for Diversity” - 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) - 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years - 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible - 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. - 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.